After-Hours Student Support

Most campus offices are open Monday – Friday from 8:30am-4:30pm, or thereabouts. Read on for details about support for emergencies or urgent situations after-hours.

EMERGENCIES

In an emergency (potentially life-threatening or property-damaging) situation, call CSS at (413) 597-4444 or call 911 immediately. CSS is open 24/7/365.

Sexual Misconduct

Contact SASS (a confidential resource) at (413) 597-3000, or CSS at (413) 597-4444. More information about reporting sexual misconduct can be found here.

Bias Incident

Contact anyone in OIDEI, and you can submit a Bias Incident Report.


If the situation is not one of those noted above, consider sending an email to the correlated office/staff member and following up the next business day to request support.


That said, there are also several additional options for accessing urgently-needed support after hours, depending upon the situation. See below for details.

  • As noted above, if this is a life-threatening emergency, contact CSS at (413) 597-4444, or call 911. If it is not life-threatening, call the on-call physician at 413-597-2206 (follow the prompts) if you have an urgent medical concern that cannot wait until the next business day (Note: If you’re calling after hours, an operator will take your message and have the on-call physician call you back. If you do not hear back from the physician within 30 minutes, please call again.

  • As noted above, if this is a life-threatening emergency, contact CSS at (413) 597-4444, or call 911. If it is not life-threatening, but you are experiencing an urgent psychological crisis, call IWS at (413) 597-2353 and select option 2 to speak to the on-call clinician.

    For a detailed description of all mental health support available, please visit the IWS website.

  • As noted above, if this is a life-threatening emergency, contact CSS at (413) 597-4444, or call 911. If it is not life-threatening, but you are experiencing an urgent residential community issue (significant disruptive noise, significant interpersonal conflict, etc.) that cannot wait, contact your HC, JA, or CC; if no response, contact ResLife On Call at (413) 597-1419.

  • As noted above, if this is a life-threatening or property-damaging emergency, contact CSS at (413) 597-4444, or call 911. If it is not an emergency, follow this link, submit the form – that will get your request in the queue.

  • Contact Campus Safety Services at (413) 597-4444.