Student Self-Service After-Hours Support

Most campus offices are open Monday–Friday from about 8:30am-4:30pm ET, and closed for weekends & holidays.
Junior Advisors (JAs) and House Coordinators (HCs) are trained student residential leaders available to provide students with support.

EMERGENCIES

In a potentially life-threatening medical emergency situation, ALWAYS call 911 IMMEDIATELY (or 9-911 from a campus phone).

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If your situation isn’t an emergency as noted above, you’re encouraged to reach out to your JA or HC,
or click below for details on self-service support for issues that often come up for students after hours.

• Academic Issue

  Contact your Professor and/or your Class Dean via email, and then follow up during regular business hours.

  • First Year Dean – Christina Walsh
  • Sophomore Dean – Tamanika Steward
  • Junior Dean – Rebecca Garcia
  • Senior Dean – Ray Grant
  • International Students – Ninah Pretto
  • You can also sign up for an appointment through the Dean of Students website or contacting your dean by email.

• Bias Incident

  As noted above, if this is a life-threatening emergency, call 911 (or 9-911 from a campus phone).

  Otherwise, contact anyone in OIDEI, and you can submit a Bias Incident Report.

• Criminal Activities

  As noted above, if this is a life-threatening emergency, call 911 (or 9-911 from a campus phone).

  To report criminal activity (including but not limited to, property damage, theft, cyber crimes, threats of violence, etc.), contact CSS at (413) 597-4444.

• Hate Crime

  As noted above, if this is a life-threatening emergency, call 911 (or 9-911 from a campus phone).

  Otherwise, contact anyone in OIDEI and call CSS at (413) 597-4444.CSS is open 24/7/365.

• Housing Facilities Repair Request

  As noted above, if this is a life-threatening emergency, call 911 (or 9-911 from a campus phone).

  Otherwise, follow this link, submit the form – that will get your request in the queue.

• Intimate Violence (including sexual assault, relationship abuse, stalking, and sexual harassment)

  As noted above, if this is a life-threatening emergency, call 911 (or 9-911 from a campus phone).

  Otherwise, 24/7 confidential resources can be reached by calling (413) 597-3000. Follow this link for more details.

• Lockout or Card Access

  If you are locked out of your room, contact your building’s custodian for assistance. If your custodian isn’t available, contact CSS at (413) 597-4444.

  Questions about Card Access should be directed to CSS at (413) 597-4444.

• Medical Concern

  As noted above, if this is a life-threatening emergency, call 911 (or 9-911 from a campus phone). You can also call 911 if you feel that you need an ambulance.

  For other urgent but not life-threatening medical needs, call CSS at (413) 597-4444, or you can call 413-597-2206 and select option 1 to reach out for the on-call physician. (An operator will take your message and have the on-call physician call you back. If you do not hear back from the physician within 30 minutes, please call again.)

  For a detailed description of all medical support available, please visit the Medical Services website.

• Mental Health Concern

  As noted above, if this is a life-threatening emergency, call 911 (or 9-911 from a campus phone).

  If you are experiencing an urgent psychological crisis, call IWS at (413) 597-2353 and select option 2 to speak to a clinician through Protocall, the after hours on call service. You can also call Campus Safety and Security at (413) 597-4444 to be connected with crisis services.

  For a detailed description of all mental health support available, please visit the IWS website.

• Religion/Spirituality Concern

  Contact a member of the Chaplains’ Office team, and they’ll get back to you on the next business day:

  • Rev. Valerie Bailey Fischer, Chaplain to the College, Protestant Chaplain
  • Sidra Mahmood, Muslim Chaplain
  • Bridget Power, Catholic Chaplain
  • Rabbi Seth Wax, Jewish Chaplain

• Residential Community Concern

  As noted above, if this is a life-threatening emergency, call 911 (or 9-911 from a campus phone).

  If it is not life-threatening, but you are experiencing an urgent residential community issue (significant disruptive noise, party over capacity, significant interpersonal conflict, etc.) that cannot wait, contact your HC, JA, or CC. You can also contact Residential Life during regular business hours, or your Area Coordinator during their working hours.

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If the situation is not one of those noted above, please send an email to the correlated office/staff member and follow up the next business day during regular business hours for support.